Last updated: [DATE — fill in before launch]
PrepDeck delivers a digital product instantly — your personalized strategy is generated and your dashboard unlocked the moment payment is confirmed. Because of this instant delivery, we generally don't offer refunds once your dashboard has been unlocked and your strategy generated.
Exception — payment succeeded but access failed. If your payment was deducted but your account was NOT unlocked due to a technical error on our end, contact us with your payment ID and we'll either fix access or issue a full refund, whichever you prefer.
Duplicate payment. If you were accidentally charged twice for the same exam year, the duplicate charge will be refunded in full.
To request a refund under either exception above, email [YOUR EMAIL — fill in before launch] with your registered email and payment ID (visible in your Razorpay payment confirmation). Refunds, when applicable, are processed back to your original payment method within Razorpay's standard timelines (typically 5-7 business days).